Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of products operated by BSCC (“BSCC,” “we,” “us,” or “our”), a Washington limited liability company. The products include Lumina (voxor.shop), Voxor Presenter, and Voxor Rental (collectively, the “Services”). By accessing or using any of the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

2. Service Description

BSCC operates a portfolio of cloud-based SaaS platforms designed for appointment-based, rental, and presentation businesses. Lumina provides booking, scheduling, customer operations, configurable front desk communications, SMS notifications, analytics, and related business tools. Voxor Presenter provides presentation and pitch tooling. Voxor Rental provides rental management functionality. Each product may have additional product-specific terms communicated within the product or an order form.

3. Account Registration

To use the Services, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized access.

4. Free Trial & Subscription

Lumina may offer a 14-day free trial for new accounts. Trial access, communications activation, and feature availability depend on readiness checks, carrier approval, account configuration, and the selected plan. After the trial period ends, you must select a paid subscription plan to continue using paid features.

Subscription fees are billed on a recurring basis (monthly or annually, depending on your selected plan). All fees are stated in US dollars and are non-refundable except as required by law.

5. Cancellation Policy

You may request cancellation through the Billing section when it is available for your subscription or by contacting support. Unless your order terms state otherwise, access continues through the end of the current billing period and we do not charge a separate cancellation fee. Data retention and deletion are governed by our Privacy Policy and applicable legal obligations.

6. Automated Services

The Services may use automated features for phone call handling, chat, booking, and approved SMS workflows. These features rely on third-party conversation, speech, voice, and telecommunications providers selected for the configured workflow.

• AI responses are generated automatically and may not always be perfectly accurate.
• Automated responses may be incomplete or inaccurate and should be reviewed before use in high-risk decisions.
• Calls may be transcribed to provide the service. Audio is recorded only when a recording feature is enabled and any required notice or consent is provided.
• SMS messages are sent via third-party providers and standard messaging rates may apply to your clients.
• You are responsible for providing legally required notices to customers and for using the Services only for appropriate business workflows.

7. Third-Party Services

The Services rely on third-party providers to deliver functionality, including:

• Telnyx — telephony, SMS, and communications infrastructure
• Conversation, speech, and voice providers — automated response, transcription, and synthesized-voice processing as configured
• SendGrid — transactional email delivery when enabled
• Firebase / Google Cloud — authentication and data storage
• Stripe — payment processing

Your use of the Services is also subject to the terms and policies of these third-party providers. We are not liable for any disruption caused by third-party service outages.

8. SMS Messaging Consent

When you provide a phone number and affirmatively agree to the displayed SMS disclosure, you consent to the described transactional messages from the participating business. SMS delivery is currently provided through Telnyx. Standard message and data rates may apply. Message frequency depends on appointment activity and is typically 3-5 messages per booking. We do not send promotional SMS through the Lumina transactional program.

Reply STOP to opt out at any time. Reply HELP for support contact information. We do not share or sell phone numbers or SMS consent records with third parties for promotional purposes.

Full SMS terms, including the use cases for which messages are sent, are described in our Privacy Policy, Section 10.

9. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or to violate any applicable laws or regulations.
• Transmit spam, unsolicited messages, or abusive content through the Services.
• Attempt to reverse-engineer, decompile, or extract source code from the Services.
• Interfere with or disrupt the Services or their infrastructure.
• Share your account credentials with unauthorized parties.

10. Data Handling

You retain ownership of all data you input into the Services, including business information and client records. We process your data solely to provide and improve the Services. For full details on how we collect, store, and protect your data, please review our Privacy Policy.

11. Intellectual Property

The Services, including their design, code, and branding, are the intellectual property of BSCC. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Services for your business operations. You may not copy, modify, or redistribute any part of the Services.

12. Limitation of Liability

To the maximum extent permitted by law, BSCC and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, data, or business opportunities, arising from your use of or inability to use the Services.

Our total liability for any claim arising from these Terms or your use of the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

13. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Services’ reliability, availability, or fitness for a particular purpose. AI-generated content and recommendations should not be considered professional advice.

14. Modifications to Terms

We may update these Terms from time to time. When we make material changes, we will notify you via email or through the Services. Your continued use of the Services after such changes constitutes acceptance of the updated Terms.

15. Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in conduct that we determine is harmful to the Services, other users, or third parties. Upon termination, your right to use the Services ceases immediately.

16. Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Snohomish County, Washington.

17. Contact

If you have questions about these Terms, please contact us:

• Email: info@voxorai.com
• Mail: BSCC, 13430 131st Ave NE, Lake Stevens, WA 98258